My Account

Welcome to your Ultra Beauty account. Easily manage your details, view past purchases, and track your prescription repeats all in one place. 

Login, Sign Up & Your Details

How do I login or create an account?

If you do not have an account with us, please follow the steps to create an account:

  1. Locate Login or Sign Up in the header.

  2. Enter your email address and select continue.

  3. Enter your details, including;

    1. Your full name, and

    2. Provide a strong unique password.

If you already have an account with us, you can login or reset your password:

  1. Locate Login or Sign Up in the header.

  2. Enter your email address and select continue.

  3. Enter your password and select continue;

    1. If you are unsure of your password, please select the forgot your password link.

    2. For help, refer to the information below on how to reset your password.

Please note, you may be asked to verify your identity through multi-factor authentication.

Do I need to create an account to place an order?

No, you can shop online with us without needing to create an account.

Can I use my Chemist Warehouse login for Ultra Beauty?

Yes, you can use your Chemist Warehouse login for Ultra Beauty as well!

How can I change my name?

Unfortunately, we are unable to do that at this time. Please create a new account with your updated details.

How can I change my email?

Unfortunately, we are unable to do that at this time. Please create a new account with your updated details.

How do I reset or update my password?

To reset your password, please follow the below steps:

  1. Locate My Account in the top left of the header, then select the link to Login or Sign up.

  2. Enter your email address and select continue.

  3. Then select the linked text forgot password;

    1. Validate the entered email address and select continue.

  4. You will then receive an email from us to update your password, check your email account and spam folder.

  5. Select the reset password button in the email or copy and paste the URL into your web browser;

    1. Follow the prompts to enter your new password.

Once your password has been reset, in the header and select Login or Sign up. Enter your new credentials to access your account.

How can I close my online account?

If you would like to close or deactivate your online account, please contact our Customer Service team.

Address Book & Orders

How do I create an address?

You can have multiple delivery addresses saved in your Address Book. To manage your addresses, navigate to the My Details page by selecting the menu item from the My Account dropdown in the header.

Under the My Address Book section, select create an address.

How do I edit or remove and address?

To manage your addresses, navigate to the My Details page by selecting the menu item from the My Account dropdown in the header.

Under each address, select the edit pencil icon to change the address details. Select the remove trash icon to delete the address from your account.

I can't find my order in my account, what can I do?

If your order was placed more than two years ago, it may not be available within your account. Please contact our Customer Service team to retrieve those details.

Security & Multi-Factor Authentication

What is multi-factor authentication and how does it work?

Multi-factor authentication (MFA) is a multi-step account login process that requires users to enter more information than just a password. For example, along with the password users might be asked to enter a code sent to their email, SMS or scan a fingerprint.

If someone else has your login email and password, they will be stopped unless they conduct this additional step. Never share these security codes from Ultra Beauty or any other organisation with anyone.

Why am I being asked to verify my email?

To increase security and keep sensitive information safe, we need you to secure your account by verifying your email address. You may be occasionally asked to verify your identity.

How can I secure my account?

A few ways to help protect yourself online are:

  • Creating a strong password/passphrase.
  • Verifying your email address.
  • Set up multi-factor authentication, such as SMS and/or biometrics (Face ID, Touch ID or similar).

For more advice on how to protect yourself online, please visit the Australian Cyber Security Centre website.

Why can’t I receive my email or SMS code?

If you have not received your email or SMS verification codes, please check your spam folders.