We hope you love your purchase. If something’s not right, our Returns & Refunds policy makes it easy to shop with peace of mind.
Do you offer change of mind returns?
Yes, if you have changed your mind about or are unsatisfied with your recent purchase – Ultra Beauty will offer you an exchange or refund if your request meets the requirements of our Returns Policy.
What are the conditions for a return?
We offer change of mind returns if you are unsatisfied with your recent purchase with us. To be eligible for an exchange or refund, your request must meet the following criteria:
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Initiate the return within 7 days of purchasing (in-store) or receiving (online order) the item/s (excluding ‘online only’ products);
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Provide evidence of the purchase by showing your receipt, online tax invoice or other adequate proof of purchase;
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Item/s must be in a salable condition: unopened, not damaged, and unused, and returned in the original packaging with instruction manuals, pamphlets and accessories; and
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Must not be an item/s from our list of exclusions.
Please refer to the below list of excluded product categories that are ineligible for change of mind returns. For more information on our conditions for returns and refunds, refer to the Returns Policy.
If your purchase is deemed faulty, the above criteria do not apply. Shipping fees for online orders are non-refundable.
What products are excluded from being returned?
Unfortunately, Ultra Beauty does not accept change of mind returns or exchanges for item/s in the following categories:
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Baby formula
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Fragrances
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Vitamins and supplements
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Adult products
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Consumable products (e.g. food and drinks)
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Gift Cards, eGift Cards or vouchers
We do not accept returns or exchanges on item/s that are not in a saleable condition; the item must be unused, unopened, and in the original packaging (including instruction manuals, pamphlets and all accessories).
If a product you have purchased is damaged or faulty, please contact our Customer Service team within 7 days of purchasing (in-store) or receiving your order (online). Submit an enquiry, a team member will be able to assist you in resolving the issue.
Can I return my Gift Card for a cash refund?
No, you are unable to return a physical or digital Gift Card in exchange for cash.
Can I return or exchange products purchased online in-store?
No, unfortunately we do not accept returns or exchange products purchased from our website to be processed in-store. We require that you follow the steps below outlining how to initiate a return for an online order.
If you require additional assistance, please contact our friendly Customer Service team.
Can I return products in-store that have been purchased using Afterpay?
No, unfortunately Afterpay is only available for online purchases. We are unable to process returns for products purchased via this payment method in-store.
To initiate a return for an Afterpay purchase, please contact our Customer Service team to process the request.
Can I return products in-store that have been purchased using Zip Pay?
No, unfortunately Zip Pay or Zip Money is only available for online purchases. We are unable to process returns for products purchased via this payment method in-store.
To initiate a return for a Zip Pay or Zip Money purchase, please contact our Customer Service team to process the request.
How do I return a product I’ve purchased online?
We accept change of mind returns on online orders (excluding ‘online only’ products) in accordance with our Returns Policy conditions. To initiate a return, you will need to contact our Customer Service team for assistance.
You must contact us within 7 days of receiving your order if you wish to initiate a return.